Can’t Activate Virtual Prepaid Mastercard

user_mreupk, Thank you for reaching out to Xfinity Support. I am sorry to hear you are having issues activating your Prepaid card. 

Since I will need to gather some information that we don't want in our public conversation, to get the request sent off. When you have time, please send a direct message:

To send a direct message:

• • Click "Sign In" if necessary
  • Click the "Direct Message" icon in the upper right - it looks like a chat bubble 
  • Click the "New message" (pencil and paper) icon just to the right of Conversations
  • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder’s name (if different), and the service address