Visitor

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2 Messages

Friday, December 19th, 2025 10:25 PM

Can't activate SIM card

I received my SIM card through the mail but can't activate it since I can't install the Xfinity app (requires iOS 17.2 which my phone does not support). I am unable to call or text Xfinity support and have been unsuccessful in reaching a live agent through chat despite selecting the option and waiting.

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Official Employee

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2.1K Messages

2 hours ago

 

user_m5iys0 Can you try this link https://www.xfinity.com/support/articles/how-to-activate-phone to see if it works? 

 

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