Can’t activate router

Not able to use another device. Deleted the app, restarted my phone even waited hours and same [Edited: "Language"] as yesterday. I’ve called about five different numbers listed for Xfinity, not a single one got me to an actual person. Every time it was either talk to a virtual assist that was absolutely no help at all, and if I said I didn’t want to talk to the virtual assistant then the call just hangs up. This is the worst [Edited: "Language"] company I’ve ever had to deal with because they wanted to automate and just [Edited: "Language"] over any of there customers who need help. JUST USE THE APP. Well that [Edited: "Language"] doesn’t work.

Thank you for clarifying, @user_bkn79a. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.