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Nathanking90
1st Topic
1st Like

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Wednesday, October 4th, 2023 5:37 AM

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Can't activate Peacock Premium for Gig subscribers

My understanding is Gigabit Xfinity subscribers get Peacock Premium for free for 2 years. When I click the banner inside the "chat" bot to activate, and I enter my Peacock information, I get the error: "We were unable to link Peacock to your account. You may already have Peacock Premium."

I had a premium subscription, but I canceled it and let it lapse like the FAQ pages say to do. I even created a new email and a new Peacock account to test if I could link those and that was also unsuccessful.

Question

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Updated 

1 year ago

171

3

ccRuben

Retired Employee

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729 Messages

2 years ago

We will be happy to assist with your Peacock subscription. Please send us a direct message with your name and address. Thank you! 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

1

0

user_e7abbw

2 Messages

This is a waste of time. I've been on with phone and online support 6 times in the last 4 days, still no Peacock activation.  I spoke with a L2 tech who after an hour, said this is a 'known issue' with no resolution time.  FIX THIS.

2 years ago

0

user_c6worm

1 Message

2 years ago

I am having the same problem and have been through 6 advisors and roughly 2 hours on calls trying to get this fixed.  No one solves the problem.  How do I talk to EVP of care at Xfinity to give feedback.  Comcast is certainly confirming their image as the worst in customer service.

1

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

@user_c6worm That is definitely not the experience we want our customers to have. There is and has been a known issue with Gigabit speed customers redeeming their Peacock offers. Our engineers are working to resolve the issue but at this time there is no ETA I do apologize.  Feel free to leave your feedback about the experience you can use these link here:

https://bit.ly/3hhUqdT

https://support.xfinity.com/svp-contact-form 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_egp5f6

2 Messages

1 year ago

Having the same issue. If there is no access yet, how do I ensure the timer doesn’t start until we get it fixed?

0

0

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