Visitor
•
1 Message
Can't activate Peacock, I need customer support
I am unable to activate my Peacock account. When I click the link in my email, it takes me to the activation page. I enter the email and click activate and I keep getting the message: "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It" I tried the "How to Find" the other account and nothing shows up. I was able to get a live agent on the xfinity chat and they said they would open up a ticket and it would be resolved in two hours. However, that was yesterday and I do not see a ticket created. I tried getting back on the chat, but was not able to get a live agent. How can I contact a real person at xfinity to rectify this issue?
XfinityRaul
Official Employee
•
2K Messages
7 days ago
@user_5n665d Thank you for making us aware that you're unable to access your Peacock account via Forums. I would be more than happy to review your account to see what's the status of this ticket that was opened yesterday. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
1
0
Turk182_B
Visitor
•
5 Messages
3 days ago
Just stop with the constant DM request and either fix the longstanding issues with Peacock activation or post a FAQ showing the steps needed. This approach is highly irritating to your customers.
0
0