Can’t activate peacock Account

I recently moved and it gave me a new subscription to peacock. It now won’t let me activate it since I already have an account associated with my Xfinity email. Is there a way to transfer my old Xfinity peacock account to my new Xfinity account? It’s the same email address.

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XfinityJeffB

Official Employee

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270 Messages

4 hours ago

Hello user_7lhozn, thank you for reaching out in our Xfinity Community forum. A few questions, you moved, did you change your plan? Did you try signing in to your prior account?

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user_7lhozn

Visitor

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3 Messages

4 hours ago

Hi!

Yes! Same plan. And yes, when I logged back into my peacock account it asked me to choose a plan. When I went to try to activate through Xfinity it said I can’t because an account is associated with that email.

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XfinityJeffB

Official Employee

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270 Messages

Thank you for the information, also, did you try Peacock Support yet?

That link is: https://www.peacocktv.com/help/article/contact-us-in-customer-service

Also here

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4 hours ago

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user_7lhozn

Visitor

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3 Messages

I was able to resolve through Peacock customer service. Thank you!

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3 hours ago

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XfinityJeffB

Official Employee

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270 Messages

Great news! Thank you for letting us know. I hope you have a great rest of your weekend. Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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Customer Service

user_7lhozn

Can’t activate peacock Account

XfinityJeffB

user_7lhozn

XfinityJeffB

user_7lhozn

XfinityJeffB

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