1 Message
Can’t Activate New Modem – No Internet Plan?
Hey, I’m trying to set up my new modem, but it’s not connecting to the internet, so I can’t activate it. It keeps saying I have no internet plan, but I definitely do.
I’ve done every troubleshooting step possible—resetting, restarting, checking connections, etc.—and there are no outages in my area. The Xfinity Assistant isn’t helping, and I can’t get in touch with a real person.
I just need to speak to someone live to get this sorted out. Any help would be appreciated.
Thanks.
EG
Expert
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109.9K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.4K Messages
1 month ago
Hello, @user_v2jvrb
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_83wewl
1 Message
1 month ago
I am having a similar issue. I recently purchased and activated a new modem and it worked fine for a few days. No longer. The Xfinity app has suddenly decided I don’t have an internet plan and now nothing works! Went through same troubleshooting steps as OP but no luck. Sent direct message to support team.
(edited)
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