Can’t Activate New Modem – No Internet Plan?

Hey, I’m trying to set up my new modem, but it’s not connecting to the internet, so I can’t activate it. It keeps saying I have no internet plan, but I definitely do.

I’ve done every troubleshooting step possible—resetting, restarting, checking connections, etc.—and there are no outages in my area. The Xfinity Assistant isn’t helping, and I can’t get in touch with a real person.

I just need to speak to someone live to get this sorted out. Any help would be appreciated.

Thanks.