Can't activate my internet service

Hello, I can't activate my xfinity internet service. When I try to activate through mobile app, it says "sorry, that didn't go as planned". I've been trying to resolve this with chat agents and already wasted hours and no one was able to resolve it so far. And they also promised someone will fix this and give me a text today within an hour but no message after long waiting. Anyone can please help me. This is very frustrating experience.

Responses

EG

Expert

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111.1K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityKassie

Official Employee

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1.8K Messages

2 days ago

usahf Good morning! Thank for reaching out to our Xfinity Forums Team for assistance with getting your services activated. It can definitely be frustrating when things go as planned. I would be happy to help you get up and running this morning. Can you please a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

usahf

Can't activate my internet service

EG

XfinityKassie

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