yy11's profile

New Poster


2 Messages

Wed, Oct 7, 2020 8:00 PM

Can't activate my account

Recently I bought the internet and created an account when submitting the order. But the account page got stuck on "Thank you for your purchase. We're getting your account set up. Check back soon to track and activate your service." It has been like that for a week! Please help!



Official Employee


2.4K Messages

7 m ago

Hello, @yy11


We would love to help you out here on the forums. Let's take a look into your account and see what is going on. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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