Visitor
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1 Message
Can't activate Internet Service
Today I started living in my new apartment and I'm unable to connect to the Internet after connecting the modem. I requested that my old address have service through today and that my new address started service today. When I click on links to take me to "activate" I get an error message. Not sure what I need to do to activate my new address and get things going. I still see the wireless internet choice, but I do not know if it's here at the new place or next door at the old place. It will connect me, but without Internet. Please advise.
XfinityDilary
Official Employee
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2.1K Messages
2 years ago
Hey, @user_e3b1f3! Thanks for posting on our Community Forums for assistance with your activation. Do you see your custom Wi-Fi Network name available to connect to it? Are you using the Xfinity App to activate the account or the online website? Have you checked all coaxial outlets in the apartment?
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EG
Expert
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110K Messages
2 years ago
The concern is not "accessibility / disability" help related....................................... Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_237fbe
Visitor
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1 Message
2 years ago
I have a new gateway and the app keeps saying “sorry, that didn’t go as planned” when I try to activate. I’ve been without internet since Thursday I can’t afford this can someone please help me activate without the app?
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