Visitor
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1 Message
Can't activate ESPN unlimited - bulk account
Hi,
I spent two hours with phone reps trying to activate this, hoping for better luck on the forums. My account is part of an HOA bulk package that includes ESPN , and I received an email to activate ESPN Unlimited. However:
1) ESPN is not visible on https://www.xfinity.com/yoursubscriptions - bulk account phone rep thought it should be there
2) Activation email links send me to https://www.xfinity.com/yoursubscriptions, and pressing "Add & Manage Subscriptions" there sends me to a "Good news! Xfinity service is included at your address." page
3) ESPN app goes to a "Select your provider" page that refers me to https://www.xfinity.com/yoursubscriptions
Ticket [Edit: Ticket number removed] was opened. Can a rep please advise how to resolve this?
Thanks!
XfinityVianney
Official Employee
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2.6K Messages
10 hours ago
Thank you for reaching out and creating a new post. It does appear you took the right steps, and I appreciate all your efforts so far. I'll be glad to jump in and help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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