Visitor
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3 Messages
Can't access Xfinity Rewards page
Hello, I've tried speaking with several representatives about my missing Xfinity Rewards page. When I go to it, it gives me the following page:
Nothing else. Just the "Have a question about Xfinity Rewards?" and the "Ask Xfinity" button. I've contacted Xfinity several times and was only told once I would get an email, but I haven't received anything yet. I was hoping to try and redeem the Battle Pass for Modern Warfare II. I've tried different browsers, deleting cache/cookies, accessing it through different devices, nothing. I was able to get the Beta key before, so I don't understand why I can't view it.
user_3856ff
Visitor
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3 Messages
2 years ago
I've contacted Customer Support several times to no avail. Finally, today I was able to chat with someone and they just told me to go to the store to see if they can do something. Great customer service Xfinity, just great.
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XfinityJessicaA
Official Employee
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330 Messages
2 years ago
Hello @user_3856ff We appreciate you taking the time to reach out to us today and I'm sorry to hear you've been having difficulty getting this resolved. I can definitely submit feedback and we can assist you here.
Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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CARNAGE8976
Visitor
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1 Message
2 years ago
I'm in the same [Edited: "Language"] boat...I've been trying for 3 days now...no battle pass on my page and I've been with them for over 15yers....make no sense ...thanx xfinity again for a [Edited: "Language"] lie...I was told I would get an email lol said we are closing your ticket.....what's that mean xfinity?? After 15 years this is how we are treated??
(edited)
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user_3856ff
Visitor
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3 Messages
2 years ago
Was told a day ago that the deal is no longer available due to them running out of codes, which is pretty unfair due to them taking so long to resolve my issue. I'm so disappointed with the customer service so far.
Internet service drops randomly without any notifications (Both me and wife WFH so some sort of notification/heads up would be nice), customer service takes forever to respond, Xfinity Rewards not working. Very disappointing.
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