Visitor
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3 Messages
Cant access xfinity rewards from last 8 months
Hello,
I am with xfinity from more than 8 years and was a platinum member. Recently I moved to a different account # and I was told that my old account platinum status will move to new one in few months. Since then I have created several tickets and reached out to multiple reps. All assuring me it will get resolved and its almost 8 months. I can even access my benefits page and it briefly loads and there is an error
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XfinityRay
Official Employee
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4.2K Messages
7 hours ago
HI there, Elmy! Thanks for reaching out about your Xfinity Membership Benefits. We appreciate that you moved with us and that you have been part of the family for so long! I will need to check your account to find out why that is happening. We will get to the bottom of this!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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