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user_yh8pq6
1st Topic

Visitor

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1 Message

Thursday, August 7th, 2025

Cant access xfinity app to activate modem

I just moved to a new appartment. The HOA covers tv and internet with xfinity and I have the xfinity modem but I cannot access the app it says that I need to be a customer to access the app

Question

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Updated 

28 days ago

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EG

Expert

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113K Messages

28 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.6K Messages

28 days ago

 

user_yh8pq6, Hi there! Thanks for taking the time to reach out. I can definitely understand the importance of getting your services working. How exciting! You've come to the right place. Our team of experts are happy to help with this over social media. If you are in a WiFi ready community, please feel free to check out this link to activate your services here. Please let me know if this helps. If you have any issues, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page.

 

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