Visitor
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20 Messages
Can’t access redeemed rewards
Like many people here I can't access my membership rewards benefits. I get the message "Sorry, you’re not eligible to redeem benefits.
this has been going on for several months. I have reached out to support yet. I have not received any what this looks like for the customer is frustration and disappointment. You get a reward and you cannot access it if I don’t go into the Amazon bookshelf and apply the reward and immediately choose a book I can’t use any link to go back in and use my reward. It will say invalid token this is because I can’t use the original link to go into the reward. This happens with all of my rewards. I tried to screenshot them to save them for later and do the best that I can. I know that I am not the only one, I would like to know if there is any support for this . I am a diamond member.
XfinityBradM
Official Employee
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1.5K Messages
2 hours ago
@user_5d9db4 I am not showing any sort of known issue currently for membership reward benefit issues. Our team can take a closer look at your account and open and appropriate tickets. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
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