Visitor
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3 Messages
Can’t access member benefits
Hi. I am another diamond member that gets
Sorry, you’re not eligible to redeem benefits
This has been happening for two weeks now and nothing seems to get it to work. What is Xfinity doing to help us all out here? Thank you.
XfinityJeffB
Official Employee
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946 Messages
14 hours ago
Hello user_pefcmg, thank you for taking the time to reach out here in our Xfinity Community forum. We're happy you're here, and happy to assist. This is a known issue our engineering team is working to fix. In the meantime, a workaround has been found that has worked for some members:
Open this link first - Xfinity Membership Benefits
and then search for "Go to my redeemed benefits" and then click there.
Then, it will show you all your previous redeemed benefits.
After that, click on the arrow to your left "Back" in the website and that will take you to your benefits.
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