Skip to main content

    Support

    Offers

T
TyDawg
1st Topic

2 Messages

Thursday, June 6th, 2024 1:41 PM

Closed

Cant access legal agreements

I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account.

Question

 • 

Updated 

1 year ago

62

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

1 year ago

 

TyDawg, Thank you for reaching out to Xfinity Support. Try clearing cache and cookies to see if that fixes the issue. 

 

2

0

TyDawg

2 Messages

@XfinityAngie​ I've done that and it didn't solve the issue. Thank you for your prompt response.

1 year ago

0

XfinityAngie

Official Employee

 • 

1.9K Messages

 

TyDawg, I'm glad you gave that a try. If there is something we can help you with, please 

 send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here