CoolTune's profile

New Poster

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2 Messages

Thu, Jan 14, 2021 3:00 PM

Can't access account details or information, "We're setting up your account"

I purchased a self installed internet package two days ago but have no way to verify whether it was actually sent or not I haven't recieved any confirmation emails and there are two 50 dollar charges pending on my bank account that have been sitting since then. When I try to login all i get is the page saying thank you for your purchase so I have no way of being sure that anything is confirmed or on it's way

Responses

ComcastMichele

Official Employee

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330 Messages

3 m ago

@CoolTune thanks for taking the time to reach out to us regarding your issues setting up your account. I am truly sorry for the delay in our response and I am very grateful for your patience and time. I am so very sorry to hear that you are having this issue getting logged in or information. I would love to check on the status of your order. Can you please reach out through private message (you can find out how through this link https://comca.st/2Ykr5Cx) with your first and last name, name on the account if different and service address? 

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