Visitor
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1 Message
Cannot upgrade to unlimited data
I see that I am not the only customer who has received a notice that I’m about to go over my 1.2TB data limit, only to discover that there is no way to upgrade to unlimited data. All the links I follow lead me to plans for increased speed. None of them indicate how much data is included. How do I upgrade to unlimited data?
XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_4450a7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues adding unlimited data to your account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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BruceW
Gold Problem Solver
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26.4K Messages
2 years ago
For reference: https://www.xfinity.com/support/articles/data-usage-plan
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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