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user_levjsv
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Thursday, May 30th, 2024 12:47 AM

Cannot Upgrade to Unlimited Data, no explanation

Hello, I hope you are well.  I have been trying to upgrade my xfinity internet plan to unlimited data for the advertised additional $30.00 per month, but every time I do I am redirected to a page that says "Temporarily Unavailable," without any explanation.  I would like to know if I can, or cannot upgrade to unlimited data, and if not, I would like to know why.  Please and thank you.

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Updated 

4 months ago

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XfinityEmilyB

Official Employee

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1.7K Messages

6 months ago

@user_levjsv Welcome to our community forum and thank you @EG for moving this post for more visibility. If you have your own modem, I can add unlimited data for $30.00 per month. We also offer the option to use an Xfinity modem and we can bundle the equipment rental and unlimited data for $25.00 per month! Which option sounds better to you? 

2

user_levjsv

2 Messages

Thank you Emily.  I would like to continue using my own modem and would like to add unlimited data for $30.00 per month.  Please and thank you!

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6 months ago

0

XfinityEricB

Official Employee

 • 

1.7K Messages

 

user_levjsv Happy to help. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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6 months ago

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EG

Expert

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107.1K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

Official Employee

 • 

1.5K Messages

6 months ago

Thanks again, user_levjsv for reaching out! I'm glad we were able to help add on Unlimited Data to your internet plan. Take care! 

 

0

user_8sek5e

1 Message

4 months ago

Hello I need help getting unlimited data 

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