Visitor
•
1 Message
cannot transfer purchased videos and my list from my old account to my new one. please help!
I moved and opened a new account at my new address, but my purchased movies and 'my list' did not transfer. Accoding to my account rep said ths could be done, but so far I have had no luck. I can't figure out how to do a direct message even though I am signed in. I have tried multiple times to get this done, but with no success. Time is running out so please tell me how to do this in a way I can actually do it. I'm not that technically capable. Thank you.
XfinityAmandaB
Official Employee
•
3.2K Messages
19 hours ago
Thank you so much for reaching out for help with your movie purchases at your old address, not moving over. Since your purchases are connected to your location, they are not stored on your equipment after you move. If you access the Xfinity Stream app and you are using the same login as your old account, you will be able to access your past purchases.
Have you already checked out the Xfinity Stream app to see if your movies are showing there?
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
0
0