Visitor
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1 Message
Cannot Schedule Callback
Hello, I'm trying to cancel my Xfinity plan and the chat bot keeps telling me to "schedule a callback" however every time I try to do it, I get an error saying "We're having some trouble scheduling your callback". Could I get some help here?
XfinityOrlandoM
Official Employee
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2.2K Messages
8 hours ago
@user_vc7p7h
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message
Sorry for any delays we are closed between the hours of 1:00 AM and 6:00 AM eastern Standard Time.
Currently the only option to cancel your account online is if you actually signed up for your account and created it online.
Since we already have your direct message let's go ahead and continue the conversation there so we can make sure we can assist you with any and all your needs.
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