Visitor
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3 Messages
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says unavailable at this time. I have used mobile app, browser, phone browser on multiple computers and phones and reset cache all to no avail. Well, I would post a screenshot but the system doesn't seem to allow me to. Any advice? I have 2 free universal tickets I would like to use but I cannot access the redeemed benefits that my e-mail links too.
XfinityAdrienne
Official Employee
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2.2K Messages
18 hours ago
Hey there, @user_d911uy! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.
I am very sorry to hear about the experience with the rewards, and I have received your DM. We will continue with you there regarding your account specific details to further troubleshoot with you.
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alex179
Contributor
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86 Messages
11 hours ago
Ouch. That Universal Studios ticket code is gone now. You needed to take a screenshot of the code when you claimed it. I've had the same issue as you for almost four and a half months now. Direct messages, phone calls, emails, and a Better Business Bureau complaint didn't get them to fix it. More customers are having the issue as time passes. At this point I don't think they're going to fix it until a whole lot of people have the issue and complain about it. Even customer service representatives can't view the claimed rewards of customers with this issue, so that ticket code is gone for now. Take screenshots of any gift card numbers and codes for rewards you claim or they're gone until this issue is fixed.
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