Cannot Redeem xFi Pod

I received an email that I am eligible for a WiFi Extender at no extra cost but when I try to redeem the pod (while logged into my account), I always get the following error: "Sorry, this line of business is not currently available due to a temporary error. Please try again shortly."

Tried multiple browsers, multiple devices, home WiFi and cellular data, website and iOS Xfinity app - all gives the same error.

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XfinityDilary

Official Employee

•

2.5K Messages

1 month ago

kattebjorn I'm sorry to hear you're having trouble redeeming the free WiFi Extender. I know it can be frustrating, but we can help with your concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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kattebjorn

Visitor

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2 Messages

@XfinityDilary Thank you, just sent a direct message.

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1 month ago

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Customer Service

kattebjorn

Cannot Redeem xFi Pod

XfinityDilary

kattebjorn

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