Visitor
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2 Messages
Cannot redeem two free tickets to Universal
Same issue as original comment. I have a promo code for two free tickets to universal from your email I received but cannot access the correct site to redeem.
Visitor
•
2 Messages
Same issue as original comment. I have a promo code for two free tickets to universal from your email I received but cannot access the correct site to redeem.
XfinityLinda
Official Employee
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2.7K Messages
1 hour ago
@user_shwbbo Sorry for the confusion about the tickets and the post. We want to provide assistance, so created a post for you. It sounds like you were able to redeem the tickets since you received an email. I'll have to pull up your account. For this, I'll need for you to provide your name and address in a Direct Message. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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