Visitor

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3 Messages

Thursday, July 30th, 2026 11:02 PM

Cannot redeem Peacock for Diamond Members offer

I got an email saying that as a Diamond Member (Xfinity subscriber for over 10 years) I should have access to Peacock Premium for free. This is a great offer and I'd like to use it.

However, when I go to redeem it, both from clicking the "Redeem Peacock" button in the email, and through trying to access "Membership Benefits" directly on the Xfinity website, I get stuck in an endless loop where it kicks me over to this page:

I click "Join now", and then the browser hops back and forth between a few other pages, and then boots me back to this page again with the "Join now" button. I have tried it from every device and browser I have available, including the official Xfinity app. Nothing seems to do the trick. How do I get past this so I can redeem the Peacock offer for Diamond members?

Thanks!

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Official Employee

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2.4K Messages

3 hours ago

 

user_ovklda Hello, I am sorry you are having issues redeeming Peacock. Hae you tried a different browser or clearing the cache and cookies?

 

Visitor

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3 Messages

Hi, thanks for responding.

I have tried the follow browsers:
- Chrome
- Safari
- DuckDuckGo

Including clearing the cache.

I have also tried the official Xfinity App for Android.

In all of these, I get stuck in the same cycle where I end up stuck on the page with the "Join now" button.

Official Employee

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2.8K Messages

 

user_ovklda

I ask that you reach out privately so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Visitor

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3 Messages

Will do, thank you for the help!

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