Cannot redeem gamestop gift card

Hi everyone,
I don't know if I'm doing this wrong as this is my first time redeeming the Gamestop Gift Card.

I have tried:
- Redeeming it on browser

- Redeeming it on browser after clearing cache and cookies

- Redeeming it on browser in incognito mode

- Redeeming it through a different browser

- Redeeming it on mobile

None of them work. I keep getting: "We're sorry, looks like this award isn't available to you at this time." I don't think I've had this notification before.

I am logged in with our only Xfinity account so there is no confusion there. Account is in good status. Is there anything else I should be checking?

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XfinityKassie

Official Employee

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2.6K Messages

3 hours ago

user_uucofv Hello, and welcome to Xfinity Forums! We appreciate you reaching out for assistance with your Membership Reward. May I ask when you received the notification this was available? Sometimes these types rewards can go quickly.

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user_uucofv

Visitor

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6 Messages

I saw it the moment it showed up and it still said it was available. That was around 9:15-9:30 AM PST. And now it says it's gone but when I was doing all of that testing it was still available.

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1 hour ago

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XfinityAlfonso

Official Employee

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2.8K Messages

These types of rewards can go quickly, so that could be the issue. Did we check to make sure it didn't already show as redeemed?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 hour ago

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Customer Service

user_uucofv

Cannot redeem gamestop gift card

XfinityKassie

user_uucofv

XfinityAlfonso

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