Visitor
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2 Messages
Cannot reach support to update property details before underground cable line burial
I keep getting automated emails to update property details for my upcoming underground cable line burial. I tried the automated chat and calling, and they haven't been successful. My property is listed as having no sprinklers but we DO have sprinklers. This is a critical update so they don't sever my water or voltage lines by accident. How do I get this fixed before they come out?
EG
Expert
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120.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.5K Messages
2 hours ago
Good morning @user_6j4xk1. Thank you for reaching out. Our team can assist with opening a ticket.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_6j4xk1
Visitor
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2 Messages
55 minutes ago
OK sent them a message. Thanks!
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