Cannot reach anyone in the Mobile Phone Reward Center

I have been trying to connect with the rewards center for weeks, left my phone number for them to call me back but no one did, stayed on the line for HOURS every time, only to be hung up on. I am trying to restore a mobile gift card for $400. I have been with Xfinity for YEARS and have never considered leaving but this may be the reason to do it.

Responses

XfinityGabby

Official Employee

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1.5K Messages

3 years ago

Hello @user_ef66b6, thank you for taking the time to reach out to our team through Forums. We are sorry to hear you've been having issues to get in contact with our Xfinity Mobile team. Have you attempted the different methods below?

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3rOvoGo

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user_ef66b6

Visitor

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2 Messages

@XfinityGabby

I've been round and round with all customer service - then the Xfinity Assistant told me I had to call the rewards center directly at 800-526-3268. which is what I've been calling with no success.

3 years ago

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XfinityEmilyC

Official Employee

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28 Messages

That sounds frustrating! We can open up a ticket with our Xfinity Mobile team and ask that they investigate this and call you to discuss. To get started, please send us a private chat message to Xfinity Support with your name, address, and phone number. To do so, click on the chat icon located at the top right of this forums page.

3 years ago

0

Customer Service

user_ef66b6

Cannot reach anyone in the Mobile Phone Reward Center

XfinityGabby

user_ef66b6

XfinityEmilyC

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