Visitor
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1 Message
Cannot reach a customer support PERSON
I need to speak to a customer support person regarding some issues with my internet and cable. These are things the automated system cannot fix. The website doesn't help me nor can the AI assistant. I tried to have the AI system fix the issues. It said it would send a text regarding contacting someone if it didn't work, but nothing came through to my phone. How do I speak to a Human?
XfinityRaf
Official Employee
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1.1K Messages
10 hours ago
Good afternoon @user_hg98f8. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.
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