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user_m0s2ff
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4 Messages

Saturday, April 18th, 2026 6:05 PM

Cannot purchase upgrades

Spent all morning with online customer service who have just repeated the same thing. After reading other people’s post and with the updates to those post there appears to be no solution. Unreal how you cannot simple upgrade like other sites let you do. What a waste of time this has been on my Saturday morning. 

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7 hours ago

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XfinityMatthew

Official Employee

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1.7K Messages

16 hours ago

Hello @user_m0s2ff I'm sorry that you have run into issues trying to make upgrades to the account. Our team here on forums can certainly help make plan changes and upgrades. Can you be a little more specific about what changes you are trying to make?

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user_m0s2ff

Visitor

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4 Messages

Thanks for the reply. I have recently added peacock through your sight for promotion. I was on peacock and I wanted to upgrade to commercial free. It said I have to do it through Xfinity. I followed the link. It took me to streaming store. I found peacock and it says it’s activated. I selected upgrade for $6. I clicked it and added to the plan. I clicked next to complete the order and it just keeps giving the same error code. I’ve tried multiple times. The help I received this morning was to clear my cookies and repeating the same steps over and over again. It was no help. 

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15 hours ago

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XfinityGabriel

Official Employee

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3.2K Messages

 

user_m0s2ff,  Thanks for explaining the steps you’ve tried.  Did you originally activate Peacock through an X1 TV box by chance? If so, upgrades to Peacock Premium Plus (ad‑free) would be completed on the TV box itself. You can follow these steps on X1 here.

 

 

 

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14 hours ago

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user_m0s2ff

Visitor

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4 Messages

No I didn’t. I did it on a iPhone 17 pro

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11 hours ago

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XfinityAbby

Official Employee

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805 Messages

@user_m0s2ff do you have an X1 box at home that you can attempt those steps with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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user_m0s2ff

Visitor

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4 Messages

No I do not have one of those. 

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11 hours ago

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XfinityAbby

Official Employee

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805 Messages

7 hours ago

Thank you for allowing us to assist you with upgrading your account @user_m0s2ff Please feel free to create a new post if you need any additional assistance in the future! 

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