Contributor
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40 Messages
Cannot post or reply with computer, only phone
I can only use my phone to post or reply here. I've seen many others post the same and the issues have all been CLOSED. But the problem remains.
Clearing the cache etc does nothing.
A while back someone posted that you had a code problem and were fixing it
When will that occur?
If that is on a list of bugs is there a fix date?
Biff-Tannon
Contributor
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423 Messages
2 years ago
I feel your pain. Same problem here since June 2023.
(edited)
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BruceW
Gold Problem Solver
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26.4K Messages
2 years ago
AFAICT, Comcast has never said that.
When I had this problem, if I was not already signed in to www.xfinity.com when I clicked SIGN IN on forums.xfinity.com, it appeared to work, but left comment/reply/new topic editor text entry fields "locked", and it loaded some sort of junk into the browser so that, if I then sign in to www.xfinity.com, forum text entry is still messed up.
To clear the problem I had to do these steps in this order in each browser I use in the forums:
Since doing that I always make sure I'm logged in to www.xfinity.com before logging in to the forums. I haven't had a problem with "locked out" text entry fields since.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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CashierJudy
Contributor
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40 Messages
2 years ago
Yes there are multiple posts about this bug over a long period of time
Different responses have been given. Those "fixes" are short-lived
Thanks for offering an idea.
Now Xfinity if this is a Customer Service forum, your customers must be able to post on it. Otherwise what is the point in the forum?
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BruceW
Gold Problem Solver
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26.4K Messages
2 years ago
More of a work-around than a "fix" really, since Comcast and Sprinklr seem to have no interest in fixing the Forum sign-in bug. All I can tell you is that since I followed those steps several months ago and have been careful to log in to Xfinity.com before signing in to the Forums since then, the problem has not recurred. YMMV.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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Again
Expert
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31.6K Messages
2 years ago
Just some interesting information from microsoft.com:
The new Microsoft Edge (Chromium) is built on the same underlying technology as Google Chrome, offering world class performance and compatibility with your favorite websites and extensions. It's simple to manage, equipped with security and privacy controls, and features productivity and accessibility tools for the classroom, such as Immersive Reader.
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