4 Messages
Cannot pay Bill
So today as I was going to pay my bill, due to a method I use to use to pay does not work anymore. As I attempted to fix the issue and pay the bill, it keeps giving me the prompt “Looks like something went wrong Please reload the page and try again” as I do it gives me the same error. I tried calling and it says that I cannot speak to an agent until I pay what’s past due. Anyway to get this resolved??
CCJodie
Problem Solver
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1.3K Messages
2 years ago
@user_7db659 Hello, have you tried to open the Xfinity app or the website on a different device to see if that same message shows? Also, visiting a service center is a quick way to pay the past due.
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CCJodie
Problem Solver
•
1.3K Messages
2 years ago
@user_7db659 Gotcha! Let's take a closer look then. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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