Visitor
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1 Message
Cannot Move Services or Contact an Actual Person to Help Me
I recently moved. I was busy moving so I did not check if my services could be moved to my new address. I cannot figure out how to transfer services. My modem is plugged in but is not actually conneting my devices to the internet. I have signed in and when I click billing it suggests I contact them, redirecting me to an AI Chat that is the furthest thing from helpful. When it has me search if my new address can hold services, it has an error and suggests I contact them. More AI. Just help me, please.
EG
Expert
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110K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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40 Messages
2 days ago
Good afternoon user_492s4v! Welcome to our Xfinity Forums Community! I certainly can understand being busy with your move, but you are in the right place I am happy to help! I have had my fair share of moves over the last few years. I will be happy to work with you in getting your services moved to your new address. In order for me to assist you further I would need some more information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
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