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user_738srq
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2 Messages

Thursday, December 26th, 2024 9:42 PM

Cannot manage online or phone number provided to remove additional services from account that has bulk community agreement

My community provides an Xfinity TV package as part of our HOA but I want to remove additional services/channels for my account since I haven't watched in years. Every time I go online to manage plans I get a screen saying "Good News! Xfinity service is included at your address". And I can go no further. Same on web page and mobile app. The phone number provided will not connect me to any agent, just phone prompts.  I would like to do this without going to the local store if possible. Please provide any assistance available.

I'd appreciate any information.

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Updated 

4 months ago

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EG

Expert

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110.2K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2K Messages

4 months ago

@user_738srq

 

Thanks for reaching out to us, to clarify are you needing to remove channels that you pay for on your account that are not included with your HOA packages?

 

If there are additional channels that you pay for extra for, you can also manage your subscription from your Xfinity TV box. Just press the Xfinity button on your remote go to apps, Scroll down to Xfinity apps and there you will see manage channels ,

 

if you have our voice remote you can simply say manage channels” directly into the voice remote"

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user_738srq

2 Messages

I would like to speak to someone about whatever is beyond our bulk contract and remove anything additional. I have been unable to see my recent statement online and cannot get through any of the app or phone to speak to someone to assist. We don’t watch the cable so I prefer accessing my account another way to make these changes. Our box is circa 2015.

Is there a way to have someone review my account and assist with removing the additional account options? 

I just assumed I could adjust this in my account portal or a service representative on the phone.

Thank you

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4 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

 

user_738srq, I can certainly review your account for any additional services and help make the changes you'd like. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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4 months ago

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