1 Message
Cannot manage online - additions to bulk agreement
Our condo provides an Xfinity TV package as part of our HOA but I want to add an additional package for more channels, which is not prohibited by the agreement. Every time I go online to manage plans I get a screen saying "Good News! Xfinity service is included at your address". And I can go no further. Same on web page and mobile app.
Why am I being forced to go to an Xfinity store to do this instead of enjoying the convenience of doing it online? Surely your programming department can figure out a cool way to allow those of us who's address is part of a bulk agreement to be able to do this.
I'd appreciate any information.
XfinityRay
Official Employee
•
2.8K Messages
1 year ago
Hello, user_yj77vk! Thanks for reaching out about adding channels to your lineup. Our team is happy to help with that.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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