Cannot join xfinity rewards

It appears I’m an xfinity rewards member. But when I go to explore rewards it says I need join. Click on that link and it brings me back to the same link. I’ve reinstalled the app, cleared the cache and cookies and nothing changes.

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

3.2K Messages

22 hours ago

user_qaacom Hello! Thank you for reaching out to us here on our Community Forum. Thank you for trying to troubleshoot before reaching out. Have you tried using cellular (LTE) data instead of WiFi to see if it loads properly?

7

0

U

user_uucofv

Visitor

•

4 Messages

13 hours ago

I came across this thread and I've been seeing this same issue for about a week or so now. I tried with multiple devices, with wifi, with LTE as well as different browsers, incognito mode and PC, mobile and iPad. It's just an endless loop of: 'Download the app', the app is downloaded, it shows the buttons for 'seeing all benefits', clicking on it and it takes me back to 'sign up and download the app'.

Even when I received a notification to redeem a perk and went to click on it, it did the same thing. Never had this issue before.

8

0

XfinityAlyssaA

Official Employee

•

2.9K Messages

Good evening @user_uucofv, and thank you for reaching out on our Community Forums to let us know that you're also experiencing issues redeeming your Xfinity Rewards. We appreciate the opportunity to help.

To confirm, have you recently transferred, or changed your Xfinity services?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

13 hours ago

0

U

user_qaacom

Visitor

•

6 Messages

No I haven’t made any changes to my account, or moved or transferred service.

Like

Reply

13 hours ago

0

U

user_uucofv

Visitor

•

4 Messages

@XfinityAlyssaA I added a service several weeks ago but the rewards were working after. I think this might have started after an app update maybe (not sure)

Like

Reply

11 hours ago

0

XfinityAlyssaA

Official Employee

•

2.9K Messages

Ok @user_uucofv, have you tried logging out of the app and then signing back in? If so, have you also tried accessing your account through the online web portal instead of the app to see if you experience the same issue there?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

10 hours ago

0

U

user_uucofv

Visitor

•

4 Messages

@XfinityAlyssaA I tried singing out, restarting phone and even reinstalling the app and none of it works.

I have also tried the website as I mentioned earlier both on mobile, iPad and PC and all that does is it tells you to download the app and sign up even though I'm logged in. Also tried it incognito and after clearing cookies.

Like

Reply

10 hours ago

0

EG

Expert

•

119.6K Messages

1 hour ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

0

Customer Service

user_qaacom

Cannot join xfinity rewards

XfinityBenjaminM

user_uucofv

XfinityAlyssaA

user_qaacom

user_uucofv

XfinityAlyssaA

user_uucofv

EG

New to the Community?