Cannot instal app but need to activate my wifi

I have everything set up and just need to activate my Wi-Fi but my phone cannot run the app and the automated customer service line has been unable to help in any way, shape, or form. What am I supposed to do?

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U

user_8626zc

3 Messages

15 days ago

I cannot currently run the Xfinity app on my phone and need to activate my Wi-Fi

Note: This comment was created from a merged conversation originally titled Activating Wi-Fi without app

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XfinityMarcus

Official Employee

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809 Messages

user_8626zc

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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15 days ago

0

XfinityMarcus

Official Employee

•

809 Messages

15 days ago

user_8626zc thank you for taking the time to reach out to us today for assistance with your activation. I know how important working internet service is as a consumer myself who relies on a connection to perform from home. Let's dive into your activation together to get you up and running. Because you are unable to use the self-service options, I would like to attempt to activate on our end. Can you please send us a direct message with your full name and complete service address?

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Customer Service

user_8626zc

Cannot instal app but need to activate my wifi

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XfinityMarcus

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