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user_5df0d91
1st Topic

Visitor

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1 Message

Thursday, May 25th, 2023 3:58 AM

Closed

Cannot identify CM mac

New service picked equipment up won’t set up and can’t get ahold of a live agent, 

Question

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Updated 

1 year ago

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EG

Expert

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107.1K Messages

1 year ago

Concern moved here for assistance.

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CCEdgardo

Problem Solver

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513 Messages

1 year ago

Hi there, @user_5df0d91. Thank you for reaching out to us via our forums. We can definitely look into the issues you are having with activating your equipment. Are you using your own equipment or equipment provided by us? 

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corgipower

Visitor

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5 Messages

1 year ago

Same boat too. Called number, they texted me a link, when I asked question in chat, they said no chat agents or call number.

Any help would be appreciated

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CCMichelle

Problem Solver

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788 Messages

Hello, thanks for taking the time to reach out to us regarding activating your equipment. I can understand your frustration over the trouble getting it activated. I would like to assist you. Can you tell me more about the steps that you have taken to get the device activated and what happens when you do? 

I no longer work for Comcast.

1 year ago

0

corgipower

Visitor

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5 Messages

0. Using supported modem (Motorola MB8600)

1. power on modem, connect coax, connect ethernet from modem to wireless router

2. launch xfinity app

3. follow through steps

4. Enter Mac address

5. Activate Modem

6. Says activation in progress (11 Mins)

Results: Errors out, asks to try again. Tried through wifi as well as cellular connection

1 year ago

0

CCMichelle

Problem Solver

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788 Messages

Thanks for those details, is this replacing a currently active modem on the account or is this a new account? 

I no longer work for Comcast.

1 year ago

0

corgipower

Visitor

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5 Messages

Replacing Business account to Residential

1 year ago

0

CCMichelle

Problem Solver

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788 Messages

Just to clarify you are moving this customer owned modem from your business account to a residential account? If so was the modem removed from the business account? 

I no longer work for Comcast.

1 year ago

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EG

Expert

 • 

107.1K Messages

1 year ago

Wonder how the original poster @user_5df0d91 is making out... ???

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