Cannot Get Xfinity Installed

I live on [Edited: "Personal Information"] in Acton, Maine and am a Breezeline internet customer. At the present time, this is the only choice we have outside of satellite. Our road is a 0.4 mile long dead end road with eleven homes, and all underground utilities.

A number of us have been waiting quite a while for Xfinity to become available. We’ve seen Xfinity trucks working in the area for over a year. I put us on a waiting list to be notified when it became available. Last fall, I received a card in the mail that Xfinity was now available at our address, so I called and set up an appointment for installation. Two guys showed up for the install. They opened up the pedestal that serves our house and there was no Xfinity fiberoptic. They went to the next pedestal before our house and found nothing there either. They went out to the beginning of our road to check the utility pole that serves our road. They told me that there was an Xfinity connection on the pole, but the fiberoptic cable had not been run up our road yet. It was late in the year and the ground was starting to freeze, so they created a ticket to have the construction crew run the cable in the spring.

After the snow had disappeared in early April, I called Xfinity to find out the status of getting the fiberoptic cable run. The Xfinity rep told that the work had been completed. I told them that I was pretty sure it hadn’t because I’m home all winter and didn’t see any type of construction crew doing anything. She spent a lot of time on the phone with me and told me she checked, and her sources showed that the work was complete, so she set up an appointment for May 6th. On Sunday, May 3rd, two Xfinity guys came out to scope out the job. They told me that there was no Xfinity fiberoptic cable on our road; only the connection at the pole at the beginning of our road. They told me that they would elevate the issue. The next day, Monday, May 4th, another Xfinity guy (Sean or Shawn) came out to also scope out the job. I told him that two guys were just here the day before to look things over. He seemed a little irritated that nobody had told him, but that he would also elevate the issue. He also gave me the name and email of the guy who would set the construction schedule. His name is Matthew [Edited: "Personal Information"] and the email I have for him is [Edited: "Personal Information"]. I emailed him a week ago, and again today, but haven’t heard anything. If Breezeline didn’t [Edited: "Language"] so bad and wasn’t so expensive, I’d probably leave things alone. Not sure where to go from here. It’s like nobody talks with anybody.