Cannot get assistance and now my posts are gone. Please help!

I am getting nowhere fast and am so frustrated. Now, my posts are gone. Cane to see if i was able to get someone to actaully listen to me and my two posts have been deleted. I am beyond my limit now. I did not post anything inappropriate,  i do not understand why they would be deleted. I need somone that actually wants to help and listen to me. I believe you can read the existing conversations, but here are some details. I have a payment arrangement for November 4th and on October 27th was told that service would NOT be interrupted on October 28th, only to wake up this morning to disconnected service. I have a screen shot of this conversation. I also made a phone call between October 1st and the 4th as I had a payment arrangement set for October 4th but payment was pulled on the October 1st, thus creating this issue of a "broken promise to pay". During that call I specifically asked that agent if this issue would constitute a "broken promise to pay" keeping me from scheduling payment for November 4th and was told no. I'm sure you can pull audio of that call, no one as of yet has though. On October 27th, I was setting up payment for November 4th (I always pay around the 4th of the month) and saw the message stating I must choose a payment date no later than October 28th to avoid interruption.  This is why I contacted an agent via the xfinity chat. That agent stated they set up a payment arrangement for me and services would not be suspended. I have a screen shot of this. I did not know payment was not set up until this morning. Then, the last agent I spoke to in this forum said I had an arrangement set for November 3rd, which prompted me to look at the billing. My text confirmation shows November 4th, but the xfinity app shows November 3rd. If xfinity pulls payment on the 3rd, this issue happens again, as I get paid on the 4th. I took screen shots of these and asked why. They said that payments can take 72 hours to process through the bank, but nothing is processing yet for the November 4th payment, so why is it showing for the 3rd? I simply expect xfinity to honor what their own agents told me and accept my November 4th payment and restore my service immediately. I don't think it's unreasonable to expect what I was told would happen to be done. I also don't appreciate being given many varying reasons as to why this cannot be fixed.  Each agent equals a different reason. So many reasons as to why service cannot be restored but no reason as to why the information I was given and have proof of isn't being  honored.