Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!

Hi there.  Thank you for reaching out on our Xfinity Community Forum about your billing concerns.  I'll be happy to assist.  Have you made any recent changes to your account that may have caused your bill in increase?  Please click the link below for more info on understanding your bill. 

https://www.xfinity.com/support/articles/new-bill-design

My internet is not working and they sent me a new router and WiFi extender for me to install. Nothing is connecting and I cannot get a human on the phone to walk me through it. Why is this company so bad at customer service. This is why monopolies are supposed to be outlawed.