Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!

Hi there.  Thank you for reaching out on our Xfinity Community Forum about your billing concerns.  I'll be happy to assist.  Have you made any recent changes to your account that may have caused your bill in increase?  Please click the link below for more info on understanding your bill. 

https://www.xfinity.com/support/articles/new-bill-design