Visitor
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4 Messages
Cannot Enable Xfinity WiFi Hotspots Auto-Connect – Says I Don't Have Access
Hi everyone,
I'm trying to enable Xfinity WiFi Hotspots auto-connect, but I keep running into the following error message:
"You don't have access to Xfinity WiFi hotspots."
This is confusing to me because:
I'm a Gold tier member
I have a 1 Gig Internet plan
My account should be eligible for Xfinity WiFi hotspots as far as I understand
I've already checked that hotspot access is enabled on my account and tried signing out / signing back in, but the issue persists.
Has anyone experienced this before or knows what might be causing it?
Is there something specific on the account side that needs to be enabled, or is this a known issue?
Any help or guidance would be greatly appreciated. Thanks in advance!
Cradles
Visitor
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4 Messages
11 hours ago
For more information:
I can use my home network but when connecting the hotspots, it said:
Your Xfinity Internet service is not active
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Cradles
Visitor
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4 Messages
10 hours ago
I have talked with several customer service via phone, spend hours on this ...
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XfinitySeth
Official Employee
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812 Messages
9 hours ago
Hey there Cradles, and thanks for reaching out in our community tonight! Those Xfinity Hotspots are easily one of my favorite perks that come with the internet services since it provides me with connectivity so often when I'm away from home, so I definitely want to make sure you're able to take advantage as you should be rightfully able to with your services 👍
If you encounter the message "Cannot Enable Xfinity Wi-Fi Hotspots Auto-Connect" it could be due to using a device that doesn't support the feature. For Android devices, make sure you grant the Xfinity app permission to install the Wi-Fi Hotspots profile by adjusting settings under **Apps** > **Special access** > **Wi-Fi control**. If you're using an iOS device, ensure the Xfinity Wi-Fi Hotspots app is deleted, as it can cause errors. Additionally, the feature is not available for Android 10 and below or on iOS devices with different carriers. Please let me know if you have any questions, and check out xfinity.com/support/articles/about-xfinity-wifi-internet when you have time for more information 💪
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