evh5150tr's profile

New Poster


1 Message

Mon, Jan 4, 2021 2:00 PM

Cannot downgrade tv channels on line!

I want to downgrade my channel line up and there is no option to do this on line.  You can add all you want but no options to downgrade.  Need help and I'm not going to hold on the phone for 30 minutes!



Official Employee


2.9K Messages

5 m ago

Greetings, @evh5150tr! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into with trying to downgrade your service through the MyAccount app. I would like to have a look at this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here