Visitor
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1 Message
Cannot connect to xfinity live agent
I'm not able to connect to an xfinity live agent, what has happened to the chat? It stay stuck on, "thinking," or it just doesn't do anything. I've tried the following commands, "live agent," ,"live customer support."
XfinityThomasC
Official Employee
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3.4K Messages
2 hours ago
Hello, @user_muxu3m our team can help, and we're all human here. Please publicly post your concern without your account information. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. If needed, we may invite you to send us a Direct Message. There may be a delay in response depending on current intake--please be patient with us as we receive hundreds to thousands of messages a day. Thank you for your understanding and for joining us here on the forums.
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