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user_qw8vy6
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5 Messages

Tuesday, September 2nd, 2025

Cannot change wifi plan

So I have been trying to change my WiFi plan to the student discounted plan but it just has not been changed. I have spoken to multiple live agents and they have all told me that they have updated it on their end but I still ended up paying for the last bill’s amount. Is there anything I can do.

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4 days ago

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113.1K Messages

4 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2.5K Messages

4 days ago

@user_qw8vy6

Thanks for reaching out to us, did you sign up for a new student https://www.xfinity.com/student discount through this website
?

 

Are one of these promotional offers the ones you're referencing?

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user_qw8vy6

Visitor

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@XfinityOrlandoM​ 

I was unsure of how to sign up through the website so I spoke with live agents about switching and they told me they changed it but I have yet to see any updates. 

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4 days ago

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XfinityOrlandoM

Official Employee

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2.5K Messages

@user_qw8vy6

Generally the student offer are for new customers,  Do you know what kind of offer you were supposed to be getting?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_qw8vy6

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@XfinityOrlandoM​ 

The live agents told me that they were changing it to the $40 a month WiFi deal for 1 gig. Also saying I had to switch my mobile line to Xfinity as well. 

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4 days ago

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XfinityOrlandoM

Official Employee

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2.5K Messages

@user_qw8vy6

Did the chat agent have you go to this link https://www.xfinity.com/student  and put your school information in to unlock the student offer ?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_qw8vy6

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@XfinityOrlandoM​ 

No they did not which is why I was a bit confused but I took their word for it when they say they switched my plan.

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4 days ago

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