1 Message
Cannot cancel service
I have been trying to cancel service for the past 10 days. I moved and don’t have an ongoing contract obligation but I need to cancel and return equipment. I’ve used the online form and called several times but can’t get past a bot. I’ve been told each time that someone will call me - no one has. Just let me know how to cancel and return equipment and stop payments. I will contact state attorney general consumer affairs and file a complaint with FTC Tomorrow because I don’t know what else to do. .
XfinityAlyssaA
Official Employee
•
2K Messages
2 years ago
Good evening @user_44b2ad and thank you for reaching out on our Community forums today. We're sorry to hear about the frustrating experience trying to cancel your service. We can definitely assist with getting your services cancelled or, you can drop by one of our XFINITY retail stores with your equipment to cancel your service as well. You can find your nearest retail store along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. If you'd like us to assist with cancelling your services on this platform, please send us a direct message with your name and the service address listed on the account. To send a "Direct Message" ("Private") message:
-Click "Sign In" if necessary
-Click the "Direct Message chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
We look forward to hearing back from you!
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