3 Messages
Cannot cancel NOW internet service
I've been trying to cancel my NOW internet service for two days and it seems to be the unsolvable problem for Xfinity. I've talked with multiple customer service agents and nobody can successfully cancel it. I'm unable to cancel it myself from my account page because I've been getting a "There's been an error. Try again later" message every single time I try for the last 48+ hours.
I'm at a loss for what to do and Xfinity can't even seem to solve the problem and I'm stuck paying for a service I can't even use because I get the same error message when I try turning off auto-pay.
XfinityJeniece
Official Employee
•
2.3K Messages
22 days ago
Hey there, user_83y9te, thanks for reaching out through Xfinity Forums regarding the issues with your NOW Internet services. Here is a link with the steps to cancel your services, https://www.xfinity.com/support/articles/now-portal-overview. Are you attempting to cancel prior to activation or after?
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user_50etak
1 Message
10 days ago
Were you able to cancel?I called a month ago and canceled and this week was fraudulently bills $30. I am having the same issues. I've talked to 17 people's over two days and 6 hours found out NOW Internet is 100% self serve so no one can touch it. My app shows it active but when I select autopay or setting to try and do anything it says I don't have now Internet so I can't turn off autopay. I canceled my debit card and disputed the charges with my bank and am highly considering speaking to an attorney because there are laws about making it difficult to cancel and refusing to turn off autopay when requested.
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