Visitor
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1 Message
Cannot cancel my service via customer support channels
Hello,
Searching the Internet for "Xfinity impossible to cancel service" brought me here. Hoping an Xfinity employee can invite me to reach out via DM to get this taken care of. I've been a pretty satisfied customer for 20 years, I just moved to an area where the local fiber provider is a better fit for me.
Hoping to hear from someone. TY!
EG
Expert
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110K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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1.9K Messages
3 days ago
user_vu2b91
Appreciate you taking the time to reach out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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